'Gutted' Glasto fans lose £10k tickets with NO refunds as camping firm goes bust
GLASTONBURY glampers are “gutted” after forking out thousands on luxury yurt packages – only to lose everything weeks before the festival, with no refunds in sight. Yurtel, a high-end glamping firm…
GLASTONBURY glampers are “gutted” after forking out thousands on luxury yurt packages – only to lose everything weeks before the festival, with no refunds in sight.
Yurtel, a high-end glamping firm based in Corsham, Wiltshire, ceased trading on 8 May, just weeks before the festival kicks off.
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The firm emailed customers earlier this month to confirm it had stopped trading and could no longer fulfil bookings3
Many customers are furious the company didn’t allow them to pay by credit card, which would have given them some protectionAccording to the BBC, the company offered posh yurts and hospitality packages costing up to £16,500, but has now gone into liquidation, leaving customers with no accommodation, no tickets, and no refunds.
Lydia, who paid £10,000 plus VAT by bank transfer for a package for two, told the BBC: “I’m just absolutely gutted.
"This was a very, very expensive thing that people would save for. It is no drop in the ocean.”
She added: “The only option was to purchase tickets through Yurtel,” revealing her parents also spent £16,000 to join her.
Read more on NewsThe firm emailed customers earlier this month to confirm it had stopped trading and could no longer fulfil bookings.
It said: “Tickets to enter the festival have not been purchased on your behalf.
"Accommodation booked with Yurtel will not be available.”
It added that money paid “cannot be refunded”.
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Many customers are furious the company didn’t allow them to pay by credit card, which would have given them some protection.
Instead, they now face a long wait in the creditor queue with little chance of getting their money back.
Glastonbury Festival organisers have distanced themselves from the collapse, saying they had no formal ties with Yurtel and no record of its bookings.
A spokesperson said: “We have no involvement in Yurtel’s operations and are not able to incur the cost or responsibility of their loss or replacement.”
They added that Yurtel had not secured any tickets for the 2025 festival before going under, despite selling packages that claimed to include them.
The festival is now urging affected customers to get in touch so they can explore alternative options.
This year’s Glastonbury runs from 25 to 29 June, with headliners including Neil Young, Olivia Rodrigo and The 1975.
Many customers had used Yurtel in previous years and trusted the firm to deliver the same luxury experience again, complete with bell tents, proper beds, hot showers and chauffeured access to the festival site.
But now they’ve been left scrambling for last-minute alternatives, with many glamping sites already fully booked or charging similar eye-watering prices.
Festival bosses have contacted other local glamping providers to see if they can step in and offer replacement accommodation, but warned that customers would need to pay again.
Read More on The SunThe BBC reported that many customers are now scrambling for alternatives, with some left thousands of pounds out of pocket.
The Sun have approached Yurtel for comment.
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The festival is now urging affected customers to get in touch so they can explore alternative options
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